Tuesday, March 5, 2013

Day 2, 2013 ASQ Lean & Six Sigma Conference

Walking into the reception area today I felt a lot of energy coming off the group. My day started with note taking a Voice of the Customer session with those Six Sigma Forum (SSF) members visiting from outside the United States and Canada.  The gentlemen provided the forum some fantastic ideas as to how we can provide value, not only for the global members but for all SSF members as well.

The opening keynote was Stacy Aaron (@SA_ChangeGuide) a partner at Change Guides, LLC.  Her career focus has been on change management. Three things I took away from her talk.

1. Change is all about the transition from the current state to the future state...and there is a process to do that.
2. Face to face communication is still the most powerful force in effecting change.
3. Providing a free change management app is always a crowd pleaser!

I spent the morning doing some podcasts.  Below are three podcasts (sorry Grace Duffy, technical difficulties) from two participants and 1 ASQ editor.

Robert Woods from the Arizona State Transformation Office closed the conference with a description of their current journey in deploying Lean. 

Their journey sounds an awful like the Navy's in 2005, a lot of excitement, people seeing opportunity.  Their great challenge, and Woods alluded to this, is what happens when the current governor leaves office.  Time will tell.

To me the great takeaway was a clip by Jim Collins that discusses the South Pole expedition as an allegory why some organizations succeed and some do not.  In essence, failure is caused by chronic inconsistency.

All in all, another great conference. I am looking forward to seeing you next year, same place, on February 24-25, 2014.  Until then, good luck with your improvement efforts! 




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